Question 1

Purchasing

Accepted Answer

You can get a hold of Marine Element products in a variety of ways,

On our website - browse our range of high performance parts online.
via email - reach out via admin@marineelement.com.
Onsite - if you're a Sydney local or are onsite with Marine Element, we'll arrange to have your goods ready for collection at the factory.

Question 2

Delivery

Accepted Answer

Depending on availability of stock, we will endeavour to process all orders within 7 working days. Due to the nature of our products, please contact us for supply lead times and we will provide you with a more accurate delivery timeframe.

On a stock or finalised, manufactured product, delivery is expected to be made within 7-14 business days (within Australia) and 14-30 working days (international) from the date of shipment.

Express postage for your products can be arranged upon request. Any additional cost incurred for this service will be at the buyers expense,

Products will not be shipped until payment has been made in full.

Question 3

Refunds & Exchanges

Accepted Answer

Marine Element Pty Ltd, ACN 167 127 700 (“the Company”) are happy to offer a refund, exchange or store credit if our products is deemed to have a major fault.

To be eligible for return or exchange, the goods must be returned unused and in the same condition they were originally received.

Approval for refund or exchange of goods is at the discretion of the Company, and you will be notified of the outcome once your request for refund or exchange has been processed.

Products are eligible for replacement or reparation by the Company in the case of original defects in material or workmanship of the Company product.

The Company must be notified within 14 days of the date of delivery if you wish to return or exchange any goods.

The customer is responsible for any postage costs incurred in returning the original goods to the distributor.

Question 4

Warranty

Accepted Answer

The Company's warranty covers any original defects in material or workmanship manifested within 2 years of the date of receipt of the product by the customer.

To maintain the warranty agreement, the Company must be contacted immediately when an issue has been identified, before any decisions regarding expenditure or reparations have been undertaken.

No warranty applies to defects which are not reported to the Company within 30 days of discovery.

No warranty applies to defects in material or workmanship that did not exist when the product was first delivered.

No warranty applies in the case of accidents, misuse, improper use and improper maintenance or storage.

Question 5

Privacy Policy

Accepted Answer

The Company is a private business and all customer information will remain confidential. No private customer information will be shared with any third parties without prior approval from the customer.

The Company will not store any of our customer’s credit cards or payment details.

FAQs

Purchasing

Delivery

Refunds & Exchanges

Warranty

Privacy Policy

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